Go Groups: Session Four
Love People. Let’s get empathetic.
Philip Harding
Session overview
Philip introduces the second module of Go Groups, "Love People", which focuses on empathy and understanding those that one is trying to serve. We are applying the importance of listening and learning from others with empathy, using Jesus' example as a template to follow. Philip urges participants to put aside assumptions and focus on truly understanding the complex challenges faced by their target audience through empathy maps and interviews. The goal is to serve them better and fulfill one's purpose in life.
Module 2 Experiments
Empathy Interviews
Go interview and observe the people you are called to serve.
Empathy Mapping
Complete at least two empathy maps from your interviews.
Feedback and Reflection 🫰🏼🫰🏼
Get feedback / input from other people and reflect on your experiments. 250 words for each.
Action items:
The group is moving to a new module focused on empathy and love for people.
The group will practice empathy exercises to better understand the people they're trying to serve.
Focus on listening and learning from others in order to develop better solutions.
Work on empathy maps and empathy interviews to better understand the needs and opportunities of those they're trying to serve.
Put your assumptions aside and focus on loving, listening, and learning with empathy.
The group should strive to understand the layers of complexity of the problems and challenges they're trying to solve.
Aim to understand the humanity they're trying to serve.
Approach serving others with the mindset of "How can I help you?" rather than imposing your own solutions.
Notes:
Introduction to Go Groups and moving to a new module - Love People
Focusing on empathy and understanding the people we're trying to serve
The importance of listening and learning to better serve others
Trusting the process and not needing to have all the answers up front Examples of empathy from Jesus' ministry and how we can apply them
Importance of understanding the humanity we're serving and not jumping to solutions
Working on empathy maps and empathy interviews to better understand the needs and opportunities of those we're serving
Module Two Experiment Guidebook
Additional resources
LOVE PEOPLE: EXPLAINER ON A BIKE
Let’s talk about Loving People and how this works, while biking on a beautiful trail.
IDEO FIELD GUIDE (see pdf)
A great resource with case studies on human-centered design principles rooted in empathy.